IMPORTANT INFORMATION

Emergencies After hours:

Only the emergencies below should be phoned into our emergency hotline after hours.  Please do not send any work orders at any time via email.  The team member on-call will address maintenance emergencies.

After-hours emergencies can be reported by calling 813-322-6732.

    • No Electricity (non-TECO related)
    • Broken/Non-working exterior doors, locks, & windows of your unit
    • No heat (outside temps below 50 degrees)
    • No Air Conditioning (85 or above)
    • No water
    • Toilet not working
    • Flooding, & Broken pipes

Gas Leaks:

It’s important to be able to identify signs of a natural gas leak, especially the rotten egg-like odor that natural gas gives off. Near a gas line, watch for blowing dirt, bubbling water, dry spots in moist areas or dead plants surrounded by live, green plants. Listen for a hissing sound. All of these things could mean there is a natural gas leak nearby

If you suspect a natural gas leak, check your pilot lights or see if a burner valve has been left partially on. If you can’t find the source, open windows and doors to disperse the gas and call Peoples Gas.

If the odor is extremely strong, leave immediately – don’t try to find or stop the leak. Don’t touch anything electrical before you leave or use a telephone, even a cell phone. Don’t smoke, don’t turn appliances or lights on or off, and don’t operate any vehicle or equipment that could create a spark. Once you are out of the suspected area, immediately call 877-832-6747 (877-TECO PGS).

A gas leak is a rare occurrence, but for your protection, 24-hour emergency service is available with a phone call to Peoples Gas toll free at 877-832-6747 (877-TECO PGS).

Please feel free to call us at 813-682-6123 and leave a detailed message.  Our associates will return your call as soon as possible.